Membership Questions:
Q: May I cancel/refund my membership/ticket after attending an event?
You may cancel your membership anytime before the expiry date or not attend purchased events for any reason but, there will be NO refunds as our payment system does not allow for refunds once purchases have been made online. Kindly ensure that you make the correct purchases on the ticketing site and read any terms and conditions beforehand.
You may cancel your membership anytime before the expiry date or not attend purchased events for any reason but, there will be NO refunds as our payment system does not allow for refunds once purchases have been made online. Kindly ensure that you make the correct purchases on the ticketing site and read any terms and conditions beforehand.
Q: Will being a member allow us to get tickets for all other COSCON events?
Yes, registering as a normal member will allow you to access ticketing for all regular events until your membership expires. Registering as a VIP member will allow you to access ticketing for all VIP and regular events until your membership expires. Kindly make purchases in advance, as there are NO cash membership or ticketing sales available and NO on-site same-day ticket/membership sales available.
Yes, registering as a normal member will allow you to access ticketing for all regular events until your membership expires. Registering as a VIP member will allow you to access ticketing for all VIP and regular events until your membership expires. Kindly make purchases in advance, as there are NO cash membership or ticketing sales available and NO on-site same-day ticket/membership sales available.
Q: Will the membership prices stay the same?
No, we cannot guarantee that prices will remain the same in 2025 or 2026; grab it at the current prices while they last.
No, we cannot guarantee that prices will remain the same in 2025 or 2026; grab it at the current prices while they last.
Q: Are we allowed to share membership with others?
No, membership is not transferable and individual members will need to be registered before any event entry.
No, membership is not transferable and individual members will need to be registered before any event entry.
Q: What is needed for online membership?
Last 4 digits of NRIC (locals) or Last 4 digits of passport number (foreigners), name or initials, phone number and email is required for online membership registration. Photo ID will also be checked in-person before event entry, to ensure age and security. Finally, a cashless online payment system is available for membership fee payment worldwide.
Last 4 digits of NRIC (locals) or Last 4 digits of passport number (foreigners), name or initials, phone number and email is required for online membership registration. Photo ID will also be checked in-person before event entry, to ensure age and security. Finally, a cashless online payment system is available for membership fee payment worldwide.
Q: What if a group of members would like to buy tickets to the same event?
For security purposes, you will still need to purchase the tickets individually. There will be enough slots for members to get tickets and attend events. Kindly make purchases in advance, as there are NO on-site same-day ticket/membership sales available.
For security purposes, you will still need to purchase the tickets individually. There will be enough slots for members to get tickets and attend events. Kindly make purchases in advance, as there are NO on-site same-day ticket/membership sales available.
Q: What type of club is COSCON?
We are a private cosplay club based in Singapore, that houses a community of like-minded cosplayers, fans, performers, artistes and partners for dedicated cosplay events.
We are a private cosplay club based in Singapore, that houses a community of like-minded cosplayers, fans, performers, artistes and partners for dedicated cosplay events.
Q: What is the membership validity/duration?
Memberships are valid for exactly 1 year starting from an event date. For example, 17 August 2024 - 16 August 2025, if you want to join us for COSCON MATSURI 2024.
Memberships are valid for exactly 1 year starting from an event date. For example, 17 August 2024 - 16 August 2025, if you want to join us for COSCON MATSURI 2024.
Q: What happens when my membership expires?
You will need to re-register online as a member, to attend/buy tickets for future events.
You will need to re-register online as a member, to attend/buy tickets for future events.
Q: What if I decide to join membership after August but before October?
Your 1 year membership will start from the October event date.
Your 1 year membership will start from the October event date.
Q: Can I buy a normal membership and later, pay to get a VIP membership?
Yes, you may upgrade your membership to VIP anytime after. You will need to top up the monetary difference and note that your membership expiry date remains unchanged.
Yes, you may upgrade your membership to VIP anytime after. You will need to top up the monetary difference and note that your membership expiry date remains unchanged.
Q: Will COSCON share our personal data or contact information?
No, we strictly keep personal data confidential between an individual member and the club. Personal information is collected only for membership maintenance, event registration and private email communications. We will not share, distribute or sell any information in accordance with local PDPA rules.
No, we strictly keep personal data confidential between an individual member and the club. Personal information is collected only for membership maintenance, event registration and private email communications. We will not share, distribute or sell any information in accordance with local PDPA rules.
Q: How can members learn about COSCON events and news?
Kindly follow us and stay updated via our social media accounts by clicking here.
Kindly follow us and stay updated via our social media accounts by clicking here.
Event Questions:
Q: If I am a registered member, do I still need to pay for event entry tickets?
Yes, only registered COSCON members are allowed to get event tickets and attend them.
Yes, only registered COSCON members are allowed to get event tickets and attend them.
Q: Why is COSCON a private club?
This allows members to focus on their fun without being in the eye of the public, access exclusive facilities, maintain privacy and have a safe community to live their fantasies.
This allows members to focus on their fun without being in the eye of the public, access exclusive facilities, maintain privacy and have a safe community to live their fantasies.
Q: How does the COSCON event Coupon system work?
There will be on-site cashiers for members to exchange Singapore dollars for COSCON Coupons, which is the only transaction method accepted for all booths in our events. Members may top-up Coupons anytime during the event and buy as many Coupons as they wish. Coupons are valid for same-day event use only. Coupons are not legal tender, exchangeable or refundable.
There will be on-site cashiers for members to exchange Singapore dollars for COSCON Coupons, which is the only transaction method accepted for all booths in our events. Members may top-up Coupons anytime during the event and buy as many Coupons as they wish. Coupons are valid for same-day event use only. Coupons are not legal tender, exchangeable or refundable.
Q: How do I purchase F&B at the event venue?
You may purchase F&B directly from our venue's bar using cash/contactless payment. F&B from the maid café booth takes COSCON Coupons as payment.
You may purchase F&B directly from our venue's bar using cash/contactless payment. F&B from the maid café booth takes COSCON Coupons as payment.
Q: What if I want to hide my identity from other members during an event?
You may consider being a VIP member instead, where we have private VIP only sessions with a more exclusive crowd, express queues into our events and also free masquerade masks to hide your identity when attending in-person.
You may consider being a VIP member instead, where we have private VIP only sessions with a more exclusive crowd, express queues into our events and also free masquerade masks to hide your identity when attending in-person.
Q: Will COSCON keep/copy our photo ID during event registration?
No, photo ID is only shown to staff during entry. This is required to cross-check that you are indeed a registered member, have purchased an event ticket and for venue security.
No, photo ID is only shown to staff during entry. This is required to cross-check that you are indeed a registered member, have purchased an event ticket and for venue security.
Q: What if someone makes me feel unsafe or I need help?
Immediately approach any of our event crew or licensed security for assistance. We strive to ensure a safe environment for all attendees at all times.
Immediately approach any of our event crew or licensed security for assistance. We strive to ensure a safe environment for all attendees at all times.
Q: Does COSCON help share partner events and activities?
Yes, we have an extensive network that provides opportunities for all members to learn more about regional events and upcoming experiences.
Yes, we have an extensive network that provides opportunities for all members to learn more about regional events and upcoming experiences.
